Frequently Asked Questions

Do you have questions about how our process works? Learn more about how your local Lakewood steam cleaner can turn your home’s floors into fresh, inviting spaces.

 

  • What is the difference between a “steam cleaner” and “hot water extraction”?
    • Nothing. Both steam cleaning and hot water extraction describe the same process. Hot water extraction is the technical term for a process where very hot water and solution is applied to a carpet and then extracted. While steam comes from the temperature of the hot water used during a “steam cleaner” process, turning machines to full heat (as you often see on youtube videos) can actually damage carpet backing or fibers due to too much heat. Our skilled steam cleaner technicians know how to strike the right balance between enough heat and damaging heat. This process is what sets us apart as a superior floor cleaner.
  • What types of carpet do you clean?
  • Polyester
  • Nylon
  • Acrylic
  • Olefin
  • Triexta
  • Wool
  • What are some of the common stains that you are able to treat?
  • Red Stains
  • Wax
  • Coffee/tea
  • Ink
  • Blood
  • Do you offer carpet stretching?
    • Yes, we can stretch carpets, usually on the day of the carpet cleaning. Whether it’s a small wrinkle that needs to be removed, or if the whole room needs to be stretched, we can help.
  • How long will it take to clean my carpet?
    • This varies based on the size of the carpeted area to be cleaned. The steam cleaning could be as fast as one hour, including setup times for a small area, or it could take as long as three or more hours for a large home. Talk to us about your specific steam cleaner needs.
  • What should I do if the stains that were cleaned reappear?
    • Most stains that are removed from carpet by a steam cleaner do not reappear but deep stains in carpet backing may wick back to the surface. If this should happen, call us.
  • Can water ruin my carpet?
    • Modern steam carpet cleaning technology is basically water resistant because of the material it is made of. Our high-powered steam cleaner and vacuum pulls out a significant amount of water leading to quick dry times.
  • How long does my carpet take to dry?
    • With our top of the line, commercial grade truck mounted steam cleaner machines, we can put down more water but still use its superior vacuum strength to pull out more water than our competitors. This means that in many cases, carpets are already starting to feel dry by the time we leave. Normally the carpet and pad are dry within only a few hours. If you need a floor cleaner who is efficient, but also effective, talk to our expert team.
  • How long do I have to wait after cleaning to let my children or pets on the carpet?
    • Activity on the carpet should be limited while drying but it may be walked upon with clean feet, clean socks or clean shoes while wet.
  • Do you clean area rugs?
    • We can clean many area rugs, but often must do so back at our shop as area rugs cannot remain over the wet carpet or hardwood floor to dry. The area rug must be taken to another area, such as outside or a clean solid surface, to dry. Certain delicate rugs may require a special facility to get cleaned. We are happy to discuss your options with you.
  • Can you repair/patch carpet?
    • Yes, we can repair damaged areas on the carpet. If the area cannot be cleaned with a spotting kit, a patch can be applied instead. This is also effective for cigarette burns or generally burned areas, pet damage, etc.
  • What can you do to help with odor control?
    • We have IICRC certifications in odor control and we keep our knowledge of the most recent odor control methods continually up to date. Whether this means helping to remove a musty smell, pet odors, or any other unattractive odor, we, as your local floor cleaners, have a solution.
  • Should I vacuum before my scheduled service?
    • To get the best results, we recommend that the homeowner vacuum prior to our arrival. This helps to remove loose soils, pet hair or other things from the carpet before we begin the hot water extraction (steam cleaning) phase of the cleaning.
  • How long should I wait to remove carpet tabs/blocks on furniture?
    • We recommend waiting until after the carpet is dry to the touch before removing foam blocks or plastic tabs from beneath furniture. To ensure the carpet and pad are completely dry, we recommend waiting 24 hours out of an abundance of caution.
  • Why should I hire a professional instead of doing it myself?
    • Rented carpet cleaning machines cannot compare even to our portable machines, let alone our truck mounts. Hot water, high pressure, agitation and strong vacuum are important factors that come into play when it comes to getting your carpet cleaned… rental machines provide none of these characteristics. That is why it is so important to hire a floor cleaner when you want real, long-lasting results.
  • How often should I get my carpets cleaned?
    • Residential carpets should be cleaned once a year unless there is particularly heavy or light traffic
    • Commercial carpets cleaning frequency depends a lot on the facility being cleaned. High traffic restaurants should typically be cleaned monthly, while an office may require cleanings quarterly or semi-annually depending on traffic. Every situation is different and we can consult with you on what is best for your facility.
  • Should I move furniture prior to my carpet cleaning?
    • We ask that you move all small items off the floor before we arrive. We can help move tables, chairs, and other movable items. We won’t move beds, pianos, dressers or other large items, but we will clean around them.
  • Am I required to be home while my carpet is being cleaned?
    • It is not necessary that you be home while your carpet is cleaned because we are thoroughly trained professionals whom you can trust. In order to provide the best possible service, we recommend that someone be home before we begin cleaning to discuss any specific areas of concern regarding the care and cleaning of your carpet. We truly are a trustworthy team. As local Lakewood floor cleaners, we care about earning and keeping your respect and trust.